Why does the exam say no microphone was found?

We could not find a microphone on this device. If you have a headset or earbuds, connect them and try again.

On Windows, Chrome

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. Windows can also hide the microphone from browsers: open Start, then Settings.
3. Go to Privacy & security, then Microphone.
4. Turn on Microphone access, and turn on Let desktop apps access your microphone.
5. Return to Google Chrome and start again.

On Windows, Edge

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. Windows can also hide the microphone from browsers: open Start, then Settings.
3. Go to Privacy & security, then Microphone.
4. Turn on Microphone access, and turn on Let desktop apps access your microphone.
5. Return to Microsoft Edge and start again.

On Mac, Safari

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. macOS can also hide the microphone from browsers: click the apple icon at the top-left of your screen.
3. Choose System Settings. On an older Mac it is System Preferences.
4. Click Privacy & Security, then Microphone, and turn on Safari.
5. Quit Safari completely and reopen it, then start again.

On Mac, Chrome

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. macOS can also hide the microphone from browsers: click the apple icon at the top-left of your screen.
3. Choose System Settings. On an older Mac it is System Preferences.
4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
5. Quit Google Chrome completely and reopen it, then start again.

On Mac, Firefox

1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
2. macOS can also hide the microphone from browsers: click the apple icon at the top-left of your screen.
3. Choose System Settings. On an older Mac it is System Preferences.
4. Click Privacy & Security, then Microphone, and turn on Firefox.
5. Quit Firefox completely and reopen it, then start again.

On Chromebook

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

On iPhone, Safari

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

On iPad, Safari

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

On iPhone or iPad, Chrome

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

On Android, Chrome

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

On Opened inside another app on iPhone or iPad

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

On Opened inside another app on Android

1. This device does not have a microphone we can use.
2. A phone or tablet almost always has one built in.
3. Use the code below to carry on there -- nothing you have done is lost.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.