Why will the exam not open from the link in my email or messages?

Your app would not hand this page to a real browser. Use the code below to carry on in your own browser -- nothing you have done is lost.

On Windows, Chrome

1. Click the small icon just to the LEFT of the web address at the top of the window.
2. Set Microphone to Allow, then reload the page.
3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
4. Go to Privacy & security, then Microphone.
5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
6. Return to Google Chrome and start again.

On Windows, Edge

1. Click the small icon just to the LEFT of the web address at the top of the window.
2. Set Microphone to Allow, then reload the page.
3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
4. Go to Privacy & security, then Microphone.
5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
6. Return to Microsoft Edge and start again.

On Mac, Safari

1. Open the Safari menu and choose Settings.
2. Click Websites, then Microphone in the sidebar.
3. Set this site to Allow, then reload the page.
4. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left of your screen.
5. Choose System Settings. On an older Mac it is System Preferences.
6. Click Privacy & Security, then Microphone, and turn on Safari.
7. Quit Safari completely and reopen it, then start again.

On Mac, Chrome

1. Click the small icon just to the LEFT of the web address at the top of the window.
2. Set Microphone to Allow, then reload the page.
3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left of your screen.
4. Choose System Settings. On an older Mac it is System Preferences.
5. Click Privacy & Security, then Microphone, and turn on Google Chrome.
6. Quit Google Chrome completely and reopen it, then start again.

On Mac, Firefox

1. Click the icon at the left of the address bar.
2. Open the Permissions panel and change Microphone to Allow, then reload the page.
3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left of your screen.
4. Choose System Settings. On an older Mac it is System Preferences.
5. Click Privacy & Security, then Microphone, and turn on Firefox.
6. Quit Firefox completely and reopen it, then start again.

On Chromebook

1. Click the small icon just to the LEFT of the web address at the top of the window.
2. Set Microphone to Allow, then reload the page.
3. If it already says Allow, the block is in your Chromebook itself: click the time at the bottom-right, then the gear to open Settings.
4. Choose Privacy and security, then Site settings, then Microphone.
5. Make sure this site is allowed and the right microphone is chosen, then reload the page.

On iPhone, Safari

1. Reload the page and tap Allow when Safari asks. It often asks again after a reload.
2. If it does not ask, tap the small icon just to the LEFT of the web address. On an iPhone that bar sits at the bottom.
3. Tap Website Settings.
4. Set Microphone to Allow, then tap Done and reload the page.
5. No Microphone line there? Open the Settings app, tap Safari, then scroll down to Microphone. Set it to Ask and reload this page.
6. Is the Microphone switch greyed out? Screen Time is holding it. Open Settings, tap Screen Time, then Content & Privacy Restrictions.
7. Tap Microphone, choose Allow Changes, then start again.

On iPad, Safari

1. Reload the page and tap Allow when Safari asks. It often asks again after a reload.
2. If it does not ask, tap the small icon just to the LEFT of the web address. On an iPad that bar sits at the top.
3. Tap Website Settings.
4. Set Microphone to Allow, then tap Done and reload the page.
5. No Microphone line there? Open the Settings app, tap Safari, then scroll down to Microphone. Set it to Ask and reload this page.
6. Is the Microphone switch greyed out? Screen Time is holding it. Open Settings, tap Screen Time, then Content & Privacy Restrictions.
7. Tap Microphone, choose Allow Changes, then start again.

On iPhone or iPad, Chrome

1. Open the Settings app on your device.
2. Scroll down and tap Chrome.
3. Turn Microphone on.
4. Return to the exam and start again.
5. Is the Microphone switch greyed out? Screen Time is holding it. Open Settings, tap Screen Time, then Content & Privacy Restrictions.
6. Tap Microphone, choose Allow Changes, then start again.

On Android, Chrome

1. Tap the small icon just to the LEFT of the web address at the top of the screen.
2. Tap Permissions, then set Microphone to Allow.
3. Reload the page and start again.
4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
5. Tap Apps, then Chrome, then Permissions.
6. Tap Microphone and choose Allow, then start again.

On Opened inside another app on iPhone or iPad

1. This page opened inside another app, which is not allowed to use the microphone.
2. Tap the menu button and choose “Open in browser”.
3. If there is no menu, copy this page’s link and paste it into your browser instead.
4. Then start the exam again.

On Opened inside another app on Android

1. This page opened inside another app, which is not allowed to use the microphone.
2. Tap the menu button and choose “Open in browser”.
3. If there is no menu, copy this page’s link and paste it into your browser instead.
4. Then start the exam again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.